The exchanges can take from 5 to 10 minutes, after approval.

Frequently asked questions


What are the fees?
The rates are as follows:
Add funds: 0%
Withdraw to Bitcoins: 0% ( Consider the bitcoin network fees )
Withdraw to Paypal / Bank / PerfectMoney etc: 0.5%
Exchanges: 0.5%
Leave bitcoins stored on our site: 0%

What happens if I transfer a different amount than I provided in the form?
No problem. The amount you enter on the frontpage is only used to show you the calculations and expected amount to receive. Once you begin the exchange we start monitoring the deposit address. When we receive a transfer to that address, we exchange the coins we received and transfer the coins back to your wallet.

What about other crypto currencies?
For now, we work only with Bitcoins

How can I contact support?
Please write any questions you may have to support@onestpay.com or access the Live Chat.

Can I cancel my exchange?
Yes, after sending the payment, the exchange is made in about 15 minutes, so the deadline for you to give up the exchange is that, 15 minutes.

How long does it take to make the exchange?
Exchanges are made instantly, but for larger quantities we need 1 network confirmation. After that just wait about 15 minutes.

How are the exchange rates calculated?
The exchange rates on the crypto currency market are highly volatile at times. We therefore keep the exchange rates updated from various sources to match the current market price at all times. This gives you the most accurate exchange rate between any set of currencies at any given moment.

What is the maximum and minimum amount that I can exchange?
Actually, For PayPal or others exchanges the maximum amount is $10.000,00 per transaction, and maximum of 10 exchanges per day, totalizing $100.000,00 USD.

What about exchange to and from USD and EUR?
At Onestpay you can quickly and easily exchange your crypto coins to USD using PayPal to receive your money. We also have the easiest and fastest way to buy altcoins with fiat money like USD via bank transfer.


Have another question? Click on the Live Chat or Click Here to send a form to us.

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