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Payment Problems & Support

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Payment Problems & Support

Payment & Code Issues

What should I do if my payment is declined?
Check the message shown, your card details and available funds. Your bank may also require verification. Contact support if the issue continues.
What if money was deducted but I did not receive a code?
Check your OnestPay transaction status before trying again. Contact support with the transaction reference so the funding and code-delivery status can be reviewed.
What if the merchant does not accept my code?
Confirm that you selected the correct store and are following its payment instructions. If the issue continues, contact support with your transaction reference and the message shown at checkout.

Still need help?

Contact Onestpay Support and we'll help you find the right answer.

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